Processing and Shipping

Production
At Heidi and Hart, we are proud to offer exclusive diamond jewellery, meticulously handcrafted with attention to detail. Each piece from our collection is individually handmade to order in Australia, ensuring the highest quality and unique craftsmanship.

Production Time
Since all items are made to order, please allow approximately 4-6 weeks from the time of purchase for the creation and preparation of your piece. This timeframe includes both the crafting and quality assurance processes to ensure your jewellery meets our high standards.

Shipping
Once your order is ready, we will ship it to you using Australia Post with tracking updates to ensure secure and prompt delivery. The following outlines our shipping policy:

1. Shipping Timeframe: After completion of production, the delivery time will depend on your location and the shipping method selected at checkout. Typically, shipping within Australia takes 2-5 business days, while international shipping can take 7-15 business days depending on customs processes.

2. Out of Stock Items: In the rare event that your chosen piece is out of stock or requires additional time for production, we will notify you immediately. You will have the option to continue with the order and wait the additional production time, choose an alternative item, or cancel the order for a full refund.

3. Expedited Orders: If you require your order sooner than our standard production time, please contact our customer service team at info@heidiandhart.com.au. We will do our best to accommodate your request. Please note that expedited production may incur additional charges.

4. Shipping Costs: Shipping costs are free 

5. Tracking Your Order: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order through the courier’s website.

6. Packaging: Every order is packaged securely and comes in a stunning, premium jewellery box, suitable for gifting and storage.

7. Insurance: All shipments are fully insured until they are delivered to you. We strive to ensure that your order arrives safely and securely.

For any further inquiries or specific requests, please do not hesitate to reach out to our customer support team. We are here to assist you every step of the way.