Refund policy

Returns & Credits

We kindly ask that you choose your Heidi & Hart piece carefully, as we do not offer refunds for change of mind or incorrect purchases. Our team is always happy to assist with any questions before purchasing to help you select the right piece.

In-Stock Pieces
In-stock Heidi & Hart Fine Jewellery pieces purchased in-store may be returned for a store credit within 14 days of purchase, provided they are unworn, unused and returned in their original, saleable condition.

Made-to-Order, Pre-Order & Bespoke Pieces
As these pieces are handcrafted, sourced or prepared specifically for your order, we do not offer returns, exchanges or store credits for change of mind on made-to-order, pre-order, bespoke or personalised jewellery.

Store Credits
All returns are subject to assessment by our Master Jeweller. Once your return has been received and approved, a store credit will be issued in the form of a gift card, redeemable both in-store and online. Store credits are valid for three years from the date of issue.

Heidi & Hart reserves the right to request proof of purchase for all returns and store credits.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law, including your rights in relation to faulty or defective products.

To discuss a return or if you have any questions about your purchase, please contact our team at info@heidiandhart.com or visit us in-store.