Heidi and Hart Warranty Policy

Our Commitment to Quality
At Heidi and Hart, we stand behind the exceptional quality of our diamond jewelry. Each piece is crafted with care and precision in Australia, offered with both a voluntary manufacturer’s warranty and the protections of the Australian Consumer Law.

Heidi and Hart Voluntary Warranty
We provide a six-month warranty from the date of purchase on all Heidi and Hart jewellery, covering any manufacturing defects. Purchases made from our retail locations, authorized stockists, or online at [Heidi and Hart Website URL] are eligible for this warranty. During the warranty period, we will repair or replace items with manufacturing faults at no additional cost. If a direct replacement is not available, we will offer an item of equivalent value.

Note: Your rights under the Australian Consumer Law may extend beyond the six-month period provided by our voluntary warranty.

Our warranty does not cover:
- Jewellery reported as lost.
- Items purchased from our Archive Sale, except for the six-month manufacturing warranty.
- Products damaged through normal wear and tear, misuse, or accident.
- Tarnishing from exposure to harsh chemicals, perfumes, and natural elements.
- Any repairs or alterations not performed by Heidi and Hart, which will void this warranty.

Making a Warranty Claim
To initiate a warranty claim, please bring your jewellery along with proof of purchase to:
- The original place of purchase, whether a Heidi and Hart retail store or an authorized stockist.
-For online purchases, please contact us at info@heidiandhart.com

Find store location and more information on our website at heidiandhart.com.au.

Please retain your receipt to facilitate the warranty process.

Australian Consumer Law
Your purchase is also protected by consumer guarantees under the Australian Consumer Law. These guarantees mean our jewellery must be of acceptable quality, fit for purpose, and match the description provided. If these guarantees are not met, you are entitled to remedies, which may include repair, replacement, or refund, even beyond the expiry of our voluntary warranty.

For more details on your rights under the Australian Consumer Law, please visit www.consumerlaw.gov.au.

Contact Us
For any questions or assistance with warranty claims, please contact our customer service at:

Email info@heidiandhart.com.au 

Phone 0400 336 060

This warranty and your rights under the Australian Consumer Law provide you with a high level of protection, ensuring a satisfactory and confident purchase experience.